Customer Service Advisor – Cairns

  • Looking to use your rapport-building skills for a greater purpose?
  • Love supporting the community with exceptional customer service?
  • Join us and provide safe and affordable financial products to the community of Cairns!


Good Shepherd Microfinance is a leader in financial inclusion products, programs and advisory services. We offer safe, fair and affordable financial programs to people on low incomes and advisory services for governments, businesses and other organisations. Our purpose is to enable economic wellbeing for people on low incomes, especially women and girls.

As a part of this important work, Good Money is a joint initiative of Good Shepherd Microfinance, NAB and State Governments providing community finance products and services within a retail shop front model. There are now 7 outlets located across Victoria, South Australia and Queensland. Don’t miss this opportunity to join our Good Money team in Cairns!


What will be your key focus?

You will be the face of Good Money and the initial contact for customers as you guide people through the various services offered such as NILS (the No-Interest-Loan-Scheme) and StepUP (the low interest loan) working in store Monday to Friday, 9am to 5pm. In addition, you will contribute to the smooth day-to-day operation of the Good Money store, which your administrative and organisational skills will make a breeze.


What will you need to succeed?

  1. Ability to establish rapport with customers from diverse backgrounds and complex needs and provide efficient and high quality customer service. Experience in customer service is required and experience with financial products is preferred.
  2. Demonstrated experience in uncovering customer needs, matching appropriate solutions and ability to articulate relevant budgeting and numerical processes with customers.
  3. Demonstrated experience in effective administration processes and excellent organisational skills, including the ability to work under pressure adapt to change.
  4. Competent in computer skills, including Microsoft Office and use of customer databases.
  5. Demonstrated ability to follow procedures, processes and compliance requirements whilst paying attention to detail.
  6. The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance and understand the issue of financial exclusion in Australia.


More about us?

At the core of our team are our values and a culture that invests strongly in professional development, workplace flexibility and employee wellbeing. In 2016, we were ranked in the top 10 most innovative not-for-profits in Australia and we’re proud that women make up 66% of management and to have team engagement scores that are some of the highest nationally. In addition, our remuneration includes generous salary packaging benefits that can increase take home pay.

Plus, our Good Money team are the best in the business – they know their communities and their competition and can provide fairer financial alternatives for their customers. Most importantly, they’re fun-loving, passionate about supporting each other and getting better at what they do – and won’t hesitate to celebrate hard work!


Interested? To view the position description, click the ‘Download’ button below. For further information and queries, contact Nicole Anderson, People and Culture Consultant at or on 03 9495 9677.

To apply send your resume and a cover letter to: by 9am Monday 22nd October 2018. Your cover letter should tell us why you want to work with us, why you see yourself in this role and how you believe you meet the criteria outlined in the points above (also in the Position Description).


We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

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