Financial Counsellor – Dandenong/Morwell

  • Want to use your financial expertise to build the economic wellbeing of the community?
  • Based in Dandenong 4 days, Morwell 1 day per week, flexible/depending on community need

Join a high performing team with heart!

Good Money is a joint initiative of Good Shepherd Microfinance, NAB and State Governments providing community finance products and services within a retail shop front model. 2017 is shaping up to be our most exciting year to date with new stores opening in both Victoria and Queensland, so why not be a part of a fantastic team that develops the financial resilience of the community?


What will be your key focus?

Reporting to the Good Money Retail Manager for a 12 month period, you will be primarily responsible for providing advice and services to people experiencing financial hardship in the local community. In addition, you will maintain community links with relevant organisations in the region with a view to improving client outcomes. You will be the ultimate professional with well-honed judgement and will know how to build the capability of the community.


What will you need to succeed?

  • Demonstrated experience working as a financial counsellor, membership of the Financial and Consumer Rights Council and Financial Counsellors Australia accredited (preferred)
  • Qualifications in financial counselling, community development or community service related area
  • Experience in casework, referral and advocacy on behalf of clients
  • Ability to establish rapport with customers from diverse backgrounds and complex needs and provide efficient and high quality customer service
  • Ability to articulate and work through relevant budgeting and numerical processes with customers
  • Competent in computer skills, including Microsoft Office and use of customer databases
  • Demonstrated ability to follow procedures, processes and compliance requirements whilst paying attention to detail
  • Ability to work under pressure through effective planning and prioritising and being flexible/ adaptive to change
  • The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance and understand the issue of financial exclusion in Australia


More about us?

Our Good Money team are the best in the business – they know their communities and their competition and can provide fairer financial alternatives for their customers. Most importantly, they’re fun-loving, passionate about supporting each other and getting better at what they do – and won’t hesitate to celebrate hard work!

At Good Shepherd Microfinance our team engagement scores are consistently some of the highest in Australia and we are one of the few organisations nationally to be accredited with Investors in People – which recognises the value we place on managing our people. We do this by:

  • Focussing on all aspects of employee wellbeing;
  • Living our values through our Reconciliation Action Plan and having women in 71% of management positions;
  • Offering a supportive environment that encourages professional development;
  • Offering salary packaging benefits that can increase take home pay

So you’re interested? To view the Position Description, click the ‘Download’ button below. For further information and queries, please contact Nicole Anderson, People and Culture Consultant at or on 03 9495 9677.

To apply send your resume and a cover letter to by 5pm Sunday 26th February 2017. Your cover letter should tell us why you want to work with us, why you see yourself in this role and how you believe you meet the criteria outlined in the points above.

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