Program Design Advisor (Capacity Building)

Join a high performing team with heart!

Good Shepherd Microfinance is a world leader in financial inclusion products, services and advisory. We offer fair and affordable financial programs to people on low incomes and advisory services for governments, businesses and other organisations.

As a part of this incredible work, the Program Design and Advisory Services team draws on our deep understanding of people on low incomes, innovative product design, and highly effective program delivery. Our specialist advisors, researchers and analysts work across sectors to provide advice on building the financial resilience and economic wellbeing of individuals and businesses and providing financial services to people on low incomes across Australia and internationally.

What will be your key focus?

The Program Design Advisor (Capacity Building) will support the Advisory team to design and deliver capacity building services in areas of Good Shepherd Microfinance expertise including financial wellbeing, financial inclusion, financial resilience and financial capability. You will be responsible for executing on this core aspect of the Advisory revenue generation activities including creating and delivering high quality program content, managing key stakeholder relationships, managing projects on time and within budget, and to a high level of client satisfaction.

This role has the following primary areas of focus:

  • Design high-quality capacity building programs in areas of Good Shepherd Microfinance expertise including financial wellbeing, financial inclusion, financial resilience and financial capability
  • Facilitate delivery of capacity building content, human-centred or participatory product/service/program design processes for internal and external stakeholders in line with best practice and ensuring participant evaluation and client satisfaction are captured as appropriate
  • Provide effective project management and efficient delivery of projects including fee for service client projects and internal priority projects
  • Relationship management of key internal and external stakeholders
  • Consult with Learning and Development Manager to ensure best practice approaches to capacity building are integrated into content and lesson design
  • Foster a culture of continuous improvement, learning and feedback ensuring that learnings are integrated into content development and good practice is identified and shared

What will you need to succeed?

  • Relevant tertiary qualifications.
  • Demonstrated understanding and experience working in areas related to financial exclusion, financial resilience, financial wellbeing and financial capability.
  • Project management and relationship management experience providing high-quality project delivery within resource and time constraints; experience providing professional consulting services to a range of stakeholders across multiple sectors, will be highly regarded.
  • Excellent facilitation and communication (verbal and written) skills, and demonstrated ability to work with a wide range of audiences.
  • Capacity building program design experience; experience facilitating human-centred design or participatory co-design (Living Lab) processes will be highly regarded.
  • Proven analytical skills, including demonstrated ability to develop evidence-based advice.
  • The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance

More about us?

At the core of our organisation are our values and a culture that invests strongly in professional development, workplace flexibility and employee wellbeing. In 2016, we were ranked in the top 10 most innovative not-for-profits in Australia. Our engagement scores are some of the highest nationally and women make up 66% of executive role and our remuneration includes generous salary packaging benefits that can increase take home pay.

Interested? Click the download button below to view the position description. For further information and queries, contact the People and Culture team at

To apply send your resume and a cover letter to: by 5.00pm on 21st June 2018. Your cover letter should tell us why you want to work with us, why you see yourself in this role and how you believe you meet the criteria outlined in the points above (also in the Position Description).

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