Program Design Consultant

Join a high performing team with heart!

Good Shepherd Microfinance is a world leader in financial inclusion products, services and advisory. We offer fair and affordable financial programs to people on low incomes and advisory services for governments, businesses and other organisations.

As a part of this incredible work, the Program Design and Advisory Services team draws on our deep understanding of people on low incomes, innovative product and service design, and highly effective program delivery. Our specialist advisors, consultants and analysts work across sectors to provide advice on building the financial resilience and financial wellbeing of individuals and businesses and providing financial services to people on low incomes across Australia and internationally.

Due to growth across the organisation, the Advisory team is expanding so this is a great time to jump on board and join us!  We have a number of opportunities available, if there is more than one role that suits your background, please feel free to apply for multiple positions.

What will be your key focus?

The Program Design Consultant will support the Advisory team to deliver evidence-based advisory services in a consultant role to both internal and external clients.  The individual will provide best-practice program design and support via data analysis, human centred design processes, Living Lab participatory co-design approaches, and measurement and evaluation of programs to assess effectiveness and impact and explore client responses to develop client-centred metrics.

A particular area of focus will include understanding and developing products and services that will support changes to economic mobility and improvement of financial wellbeing (as defined by the client), which can be supported by the organisation’s programs of work and by assisting external clients to meet the needs of similar client groups. In addition to design activities, it will be necessary to understand and demonstrate the broader social and economic impact of these activities, especially in relation to increasing financial resilience and financial capability.

What will you need to succeed?

  • Relevant tertiary qualifications and demonstrated strong understanding of financial exclusion, financial resilience and economic participation. Background in community development will be highly regarded.
  • Experience in providing high-quality, client-centred professional consulting services to a range of stakeholders across multiple sectors within resource and time constraints. Experience working in microfinance or microenterprise will be highly regarded.
  • Excellent communication skills, both verbal and written, and demonstrated capacity to present theoretical concepts and convert data into insights that will be shared with a wide range of audiences. Academic experience and/or evidence of thought leadership will be highly regarded.
  • Previous experience in designing, facilitating and developing programs/projects using human-centred design or Living Lab (participatory co-design) processes.
  • Proven analytical skills, including demonstrated ability to conduct monitoring and evaluation activities and develop evidence-based advice.
  • The capacity to project manage multiple projects simultaneously.
  • The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance.

More about us?

At the core of our organisation are our values and a culture that invests strongly in professional development, workplace flexibility and employee wellbeing. In 2016, we were ranked in the top 10 most innovative not-for-profits in Australia. Our engagement scores are some of the highest nationally and women make up 66% of executive role and our remuneration includes generous salary packaging benefits that can increase take home pay.

Interested? Click the download button below to view the position description.  For further information and queries, contact the People and Culture team at

To apply send your resume and a cover letter to: by 5.00pm on Friday 17th August 2018.   Your cover letter should tell us why you want to work with us, why you see yourself in this role and how you believe you meet the criteria outlined in the points above (also in the Position Description).

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