Program Facilitator – Financial Inclusion Action Plans

  • Passionate about financial inclusion in Australia?
  • Bring your facilitating skills to guide and support collective actions and see real change
  • Don’t miss this opportunity in Melbourne’s CBD!

Join a high performing team with heart!

Good Shepherd Microfinance is a world leader in financial inclusion products, services and advisory. We offer fair and affordable financial programs to people on low incomes and advisory services for governments, businesses and other organisations.

As a part of this exciting work, the Financial Inclusion Action Plan (FIAP) program is an innovative national collaboration between the Department of Social Services (DSS) and Good Shepherd Microfinance (GSM). The aim of the program is to build equitable, inclusive and resilient Australian communities. Financial Inclusion Action Plans enable organisations to commit to practical measures to improve financial inclusion and financial resilience through their product/service offerings as well as their interactions with their clients, employees, suppliers, partners and the wider community. Excitingly, 12 FIAPs were launched in November 2016!


What will be your key focus?

Reporting to the General Manager – Advisory, and in close partnership with the Program Consultant, you will be responsible for facilitating the development and implementation of Financial Inclusion Action Plans with participant organisations (known as Trailblazers). Central to this will be conducting workshops with senior executives/managers, developing customised materials, and providing ongoing support during the development process. This role also requires proactively engaging and maintaining relationships with multiple stakeholders, and promoting an ethos of compassion, ethics and integrity throughout the value chain, consistent with Good Shepherd Microfinance’s values.


What will you need to succeed?

  1. Relevant tertiary qualifications, preferably degree in Social Sciences or Business Management
  2. Experience in working with multiple stakeholders and the ability to build strong relationships
  3. Excellent verbal and written communication skills with ability to workshop with key stakeholders, prepare program reports etc.
  4. Advanced knowledge of Microsoft Office suite, specifically, MS Word, Excel, Outlook, and PowerPoint
  5. Demonstrated initiative, and ability to work in teams in a highly collaborative environment
  6. Knowledge of social policy in Australia, and of financial inclusion in particularly, will be highly regarded
  7. The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance


More about us?

At Good Shepherd Microfinance our team engagement scores are consistently some of the highest in Australia and we are one of the few organisations nationally to be accredited with Investors in People – which recognises the incredible value that our people contribute every day. We do this by:

  • Focussing on all aspects of employee wellbeing;
  • Living our values through our Reconciliation Action Plan and having women in 71% of management positions;
  • Offering a supportive environment that encourages professional development;
  • Offering salary packaging benefits that can increase take home pay;
  • Our light-filled modern office is conveniently located in Queens Street in Melbourne, close to both Flagstaff and Melbourne Central train stations as well as tram stops and the Queen Victoria Market.

Plus, our Advisory team are a world-class, lovely bunch of professionals who are committed to high performance for the best possible outcomes for our community.


Interested? To view the the position description click the ‘Download’ button below. For further information and queries, contact Nicole Anderson, People and Culture Consultant at or on 03 9495 9677.

To apply send your resume and a cover letter to: Your cover letter should include why you want to work with us, why you see yourself in this role and how you think you meet the points listed above (also in the Position Description).


Note: There is no closing date for applications – please get in touch as soon as possible as applications will be shortlisted as they are received.

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