Realising financial inclusion


Three million people in Australia are excluded from mainstream financial institutions and their banking and insurance products.

This places them and their families at risk of poverty and poor social, emotional and health outcomes. By investing in products and services that promote financial inclusion, and through innovative policy design, we can enable these people to become financially and socially included.

Piggy Bank

92% of customers said they were better able to budget after speaking with Good Money

of NILS clients who had previously used fringe credit stopped


of StepUP clients experienced increased confidence with dealing with their finances


74% of NILS clients reported an improvement in social and health outcomes

Financial abuse – the hidden form of family violence

It’s estimated that two million women in Australia have experienced financial abuse - a form of family violence that negatively impacts a person financially and undermines their efforts to become economically independent.

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Good Shepherd Microfinance’s innovative online training module is enabling 1,500 workers and volunteers in the No Interest Loans Scheme (NILS) to identify financial abuse among clients and make appropriate referrals to support services.

'Rent to buy' agreements are credit in disguise

By the end of a typical consumer lease/rent to buy contract, a customer will have paid about 300 per cent more than someone who bought the product outright. In dollar terms a consumer lease will see you pay around $1800 for a $650 fridge.

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Good Shepherd Microfinance believes the cost of consumer leases should be capped at the same level as payday loans and that lease terms be capped at 18 months.

High cost payday loans compound financial stress

Payday loans are a highly expensive form of credit. With annualised interest rates of around 240 per cent, they can force many people into a spiral of debt.

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Good Shepherd Microfinance is calling for a responsible referral framework which would see the industry to refer eligible clients to its safe and affordable No Interest Loan Scheme.

Prioritising financial inclusion is in the national interest

Good Shepherd Microfinance’s programs reach eight per cent of people who need support. Further investment in our programs will lead to better social outcomes and have a positive financial outcome for Australia – extending microfinance to all those who need it would see a net $20 billion uplift in the Nation’s GDP, leading to government savings of $2.6 billion

Gender inequality

Gender inequality of women starts early and follows them for their entire lives. Girls receive 11% less pocket money than boys, female students graduate from university with a lower average salary than men, women earn 19% less and retire with just over half the superannuation of men and women occupy just 4% of CEO and 22% of board positions at ASX 200 companies.

Good Shepherd Microfinance has a focus on enabling economic wellbeing for worm and girls.