Outlook for 2014

What drives us 
'Three years ago my son asked me why he couldn't go to grade 2 camp with his friends. I 
didn't have the courage to tell him that since my marriage broke down I had no money, so 
I said I needed his help at home. He always told people his mum was strong and invincible 
and I didn't want to change that. To pay for the dentist and bond for a new place I 
borrowed from one of these fast money places. This got me into trouble for about two 
years until I visited a financial counsellor and then took out a no interest NILS loan to buy 
the fridge and washing machine I was renting. Since then things have been looking up and 
I'm getting on top of my budget. My daughter is now ready to go to the same grade 2 camp 
and I can manage it now. My son, now 11, gave me a hug and told me that he now 
understands about money and is happy that his sister can go to camp.' 
One of our NILS clients shared this moving story with me late last year. I also have a 
daughter in grade 2 and can't imagine having to say that she can't go to camp. This keeps 
me focused and reminds me why we are doing this work - it enables hope, dignity, 
belonging, love and human connectedness. In the lead up to International Women's Day on 
8 March, I pay tribute to all of our clients and committed providers who are improving the 
lives of many, but especially the three out of four of our clients that are women. Women 
determined to take action themselves to improve their own lives and the lives of their 
children with courage, tenacity and grace. We estimate that of the 125,000 loan clients 
we have reached so far, at least half a million people - partners, children, carers, 
housemates... - have been positively impacted in a similar way to the family of the client I 
This year begins at Good Shepherd Microfinance with our clients and providers always at 
the centre of what we do. Around the world things are getting tougher for most people 
and especially tough for those marginalised and on low incomes. Good Shepherd 
Foundress, St Mary Euphrasia, said that 'one person is worth the whole world'. We will 
always be driven by that and I hope we all - not just governments, media and companies - 
remember that we are collectively better off when all people have hope, dignity and are 
valued and included for who they are and what they bring.' 
Outlook in 2014 - political and economic 
The year in financial inclusion and community development has begun with broad concerns 
across the sector regarding austerity driven cuts to Federal and State government funding 
of community services. In an address to the Australian Institute of Company Directors two 
weeks ago, Minister Kevin Andrews outlined the need to get the balance right between 
economic vitality and social responsibility. During 2014 the Minister will be developing an 
outcomes framework for social services likely to be around three pillars: children having 
quality education; strength of family relationships, and; meaningful employment. Focus on 
reducing national debt of $283 billion will be a big priority and Minister Andrews own 
budget of $110 billion is expected to contribute to savings and debt reduction. 
The Minister stated that he would be focused this year on reviewing income support, 
putting resources into the right area, cutting red tape for the sector, establishing a centre 
of excellence for Not-for-profits (abolishing the Australian Charities and Not-for-profits 
Commission, the ACNC), trusting the community sector to know manage its business and 
stopping government interference, promoting community business partnerships, raising 
community awareness and the volume of charitable donations, currently at $2.2 billion a 
year and 'community building' by investing in activities that leverage high rates of 
Community programs that don't measure outcomes and don't support some sort of 
economic mobility will increasingly be under pressure to retain funding. Opportunities are 
presented for microfinance and financial inclusion programs in this environment and the 
Minister and his office have sought and welcomed our advice in contributing to this 
2014 will also be characterised by whole of system reviews where the pillars of social and 
economic development come under scrutiny. The Government is coming under pressure 
from business and others to listening less and act more and having a clear position on 
economic policy. It is likely that this will occur after the May budget in the second half of 
The Treasurer announced the members and terms of reference that will comprise the 
Financial System Inquiry, chaired by David Murray. This inquiry is due to report in 
November 2014 and the ABA think that financial inclusion will be a prominent part of the 
focus, given the terms of reference and are actively engaging with community 
stakeholders, including Good Shepherd Microfinance. 
Peak body ACOSS will continue to lobby for income support to be raised, especially 
Newstart, from $35 a day, along with other reforms. Pragmatism, rather than idealism will 
be a continued theme of their work this year. 
Australia will host the G20 in November in Brisbane with a key theme of the meeting being 
social inclusion in a time of economic austerity. The build up to this meeting with 
preliminary workshops and dialogue will be important and we can play a role in this. 
Economic growth is forecast to improve later in the year in Australia as a rebound in the 
USA and revitalised, but more modest growth trajectory in China gives confidence in our 
region. It is likely that once economic growth returns above three per cent in 2015, the 
austerity valve will be released slowly and increased investment in social services made.
New funding is confirmed by the Queensland Government for microfinance development in 
Queensland for three years to extend Good Shepherd Microfinance’s programs. 
Good Money continues to attract interest from various states and especially in Victoria 
where our three stores are having a very positive impact, to be evaluated in the coming 
months. Our Debt Deduct (consolidation) program is performing well in Victoria and is 
sparking real interest along with a scaling up of NILS and StepUP, especially in South 
Australia from both main political parties. 
We have met with the Office of Fair Trading in NSW this month as well as the Minister late 
last year, who have both confirmed interest in Good Money in New South Wales. 
Good relations have been established with the Federal Government in 2013 through 
meetings with our Chair and Deputy Chair. I will be participating in the 'Rethinking 
Financial Inclusion' at the Harvard Kennedy School of Government later this month. I have 
actively been encouraged by both Minister Andrews and Treasurer Hockey's advisors to 
develop a brief for them on this valued program when I return in early March. 
In New Zealand Government is soon to choose it's banking partner for a new microfinance 
program focused initially on motor vehicles. Both lead banks, BNZ and Kiwibank, have 
committed to working with Good Shepherd Microfinance in partnership and this was 
reflected in their proposals to Government. Our pilot program support to Good Shepherd 
New Zealand Trust continues involving a Good Shepherd led workshop in New Zealand for 
financial inclusion actors in March. 
Our insurance work will move into program development phase in the first half this year. 
Funding from the Smart Services CRC, with additional support from the Insurance Council 
of Australia, together with partnerships with two insurers will enable a renters policy and 
motor vehicle policy pilot program to be developed. Additional sources of funding may 
also be available. 
MoneySmart Week in the first week of September will again be a feature of the financial 
inclusion agenda in 2014. I have been invited to join the advisory committee to provide a 
voice for the community sector and am very impressed with the plans and possibilities 
emerging this year to engage all Australians in making positive steps in relation to money 
Good Shepherd Microfinance, together with the Brotherhood of St Laurence and several 
universities and other stakeholders are working on a joint bid in the first six months of 
2014 to establish a $25 million Financial Inclusion Cooperative Research Centre. This will 
enable collective learning, efficiencies and clearer shaping of policy and research to 
realise financial inclusion. A decision will be made in late 2014 on this bid by the Federal 
Event planning has started for 2014 across Good Shepherd Microfinance. StepUP's ten year 
anniversary is this year and will be a highlight, as will be the launch of our NILS evaluation 
report by the Centre for Social Impact in March. Our National NILS conference will be held 
in Brisbane on 12/13 June this year and we are considering a financial inclusion summit 
later in the year with NAB. 
Work is continuing with NAB to find innovative ways to reach large numbers of people in 
casual work, who are partly financially excluded, using technology. 
Work and engagement on supporting the development of microfinance in Good Shepherd's 
missions overseas continues. I am meeting with debt investors in February in New York, 
along with the Centre for Financial Inclusion in Washington DC, Women's World Banking, 
Accion and Citi to seek advice and guidance, building on a commitment and interest 
expressed by Good Shepherd leaders from around the world in Bangkok late last year. 
It promises to be a challenging and exciting year in financial inclusion and microfinance in 
2014. We are fortunate to be part of a well-connected and diverse network of people, 
especially talented knowledgeable volunteers and organisations across Australia. These 
people are committed to making our communities better places where everyone can 
experience the fullness of life, however they define it, where economic mobility is 
enabled through fair, safe and affordable finance services.


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Our hearts and thoughts go out to everyone impacted directly or indirectly by the coronavirus pandemic.

Good Shepherd will continue to provide No Interest Loans (NILS) to people in our community who need this support. We are revising our financial hardship policy and will keep you updated. For assistance, please contact your nearest NILS provider or Good Money store.