Conversations to Capability

‘Conversations to Capability’, was an 18-month study funded by Financial Literacy Australia, aimed to co-design and test interventions to strengthen and sustain the financial capability and wellbeing of No Interest Loan Scheme (NILS) clients’. After NILS loan applicants took part in a financial conversation with a microfinance worker, GSM added two fintech innovations – text message nudges and a bespoke online financial information toolkit. The conclusion of the study found that clients prefer multiple communication methods and channels, including face to face and technology-led options.

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Our hearts and thoughts go out to everyone impacted directly or indirectly by the coronavirus pandemic.

Good Shepherd will continue to provide No Interest Loans (NILS) to people in our community who need this support. We are revising our financial hardship policy and will keep you updated. For assistance, please contact your nearest NILS provider or Good Money store.