Financial Inclusion Action Plans (FIAP)

Financial Inclusion Action Plans (FIAP)

Latest FIAP news


Three million people in Australia are severely or fully excluded from financial institutions and their banking and insurance products. Financial exclusion places people and their families at risk of financial hardships. This can lead to poverty, vulnerability to predatory lending practices and poor social, emotional and health outcomes.

In 2015 Australia committed to financial inclusion by agreeing to international obligations including the G20 Financial Inclusion Action Plan and the United Nation’s Sustainable Development Goals. As part of this commitment, the Australian Government appointed Good Shepherd Microfinance to develop a Financial Inclusion Action Plan (FIAP) program.

The FIAP program provides an opportunity for organisations to take real action to realise financial inclusion – especially for women.  The program has been developed in partnership with the Australian Government, EY and the Centre for Social Impact and is also supported by an Advisory Group of experienced professionals from across the government, corporate and community sectors.

37 member organisations taking action

To date, 37 organisations have joined the FIAP program – together they employ over 250,000 people and have almost 80 percent of the Australian population as customers. Together, the FIAP Trailblazers have committed to over 630 actions to realise greater inclusion and resilience for vulnerable groups in their own sphere of influence. 87% of actions are either completed or underway, according to evaluations undertaken by EY Australia.

New Partners

The following organizations have joined the program in 2018-2019


[1] SPP (2016). Economic Modelling for FIAP Program Implementation Team, November 2016

Latest News from Financial Inclusion Action Plans (FIAP)

20 March 2018 Media Release

Leaders rally for millions of people feeling the pinch

The Financial Inclusion Action Plan (FIAP) program launches its Phase One Completion Report: From Foundations to Action.

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21 June 2017 Media Release

30 Organisations Join Forces To Enable Financial Inclusion For Three Million Australians and Boost GDP

The number of organisations committed to driving inclusion and resilience for over three million adults who are experiencing financial exclusion in Australia has today risen to 30, with a range of actions underway to support those in need. One in every two Australians has limited or no savings, and a quarter report having experienced difficulties accessing financial services.

Through individual Financial Inclusion Action Plans (FIAPs), the 30 organisations, which include essential services providers, professional services firms, banks, universities and government agencies, are working towards measurable actions that will create a more financially inclusive community. The various initiatives range from improved access to appropriate and affordable financial products and services; development of early warning indicators to identify vulnerability; and support to those experiencing family violence avoid financial hardship. Read more.

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27 September 2018 Media Release

Good Shepherd Microfinance welcomes three new partners to the FIAP program

Good Shepherd Microfinance is delighted to welcome three new partners, BUSSQ, Ergon Energy Retail and Water Corporation WA, to the Financial Inclusion Action Plan (FIAP) Program, bringing the total number to thirty-three.

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3 May 2018

Leading organisations announce Financial Inclusion Action Plans

On Wednesday 21 March, more than 100 guests and speakers came together at the University of New South Wales to launch the Financial Inclusion Action Plan (FIAP) program’s Phase One report. Held on Harmony Day, the breakfast event highlighted the role that the FIAP program and participants can play to address the issue of financial exclusion in Australia.

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No one sector can create a more equitable, resilient, financially inclusive Australia acting alone. It is only by bringing together the private, government, education and the not-for-profit sectors that we can truly work towards holistic solutions.

Delia Rickard, Independent Chair Financial Inclusion Action Plan Advisory Group