Financial Inclusion Action Plans (FIAP)

Financial Inclusion Action Plans (FIAP)

Latest FIAP news


Three million people in Australia are severely or fully excluded from financial institutions and their banking and insurance products. Financial exclusion places people and their families at risk of financial hardships. This can lead to poverty, vulnerability to predatory lending practices and poor social, emotional and health outcomes.

In 2015 Australia committed to financial inclusion by agreeing to international obligations including the G20 Financial Inclusion Action Plan and the United Nation’s Sustainable Development Goals. As part of this commitment, the Australian Government appointed Good Shepherd Microfinance to develop a Financial Inclusion Action Plan (FIAP) program.

The FIAP program provides an opportunity for organisations to take real action to realise financial inclusion – especially for women.  The program has been developed in partnership with the Australian Government, EY and the Centre for Social Impact and is also supported by an Advisory Group of experienced professionals from across the government, corporate and community sectors.

37 member organisations taking action

To date, 37 organisations have joined the FIAP program – together they employ over 250,000 people and have almost 80 percent of the Australian population as customers. Together, the FIAP Trailblazers have committed to over 630 actions to realise greater inclusion and resilience for vulnerable groups in their own sphere of influence. 87% of actions are either completed or underway, according to evaluations undertaken by EY Australia.

New Partners

The following organizations have joined the program in 2018-2019


[1] SPP (2016). Economic Modelling for FIAP Program Implementation Team, November 2016

Latest News from Financial Inclusion Action Plans (FIAP)

12 May 2017

A Mother’s Story of Resilience

The events that trigger the biggest changes in our lives are often the ones we’ve never prepared for. Shocks like a job loss, a sudden illness or an accident can impact our ability to work, earn an income and look after our families.

Laura and her husband, Peter, have three children - Vivian 9, Anthony 6 and Lily 3. Overnight their seemingly perfect family was thrown into turmoil in the face of an unexpected crisis.

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25 November 2016 Media Release

Collective action on financial inclusion can generate an annual $2.9 billion in GDP

Twelve trailblazing organisations have publicly released their Financial Inclusion Action Plans, detailing specific steps they will take to improve financial resilience for large numbers of people experiencing financial exclusion, especially women.

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2 November 2017

Addressing financial exclusion

In Financial Inclusion Week, it's important to highlight that many Australians experience financial exclusion. However, programs such as NILS, StepUP and FIAP can enable people to build their financial capability and resilience.

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7 December 2016

Resilient Women 2016: A leadership summit to build women’s financial resilience

A leadership summit to build women's financial resilience, Resilient Women covered issues including; financial resilience and inclusion, how networks, products, income and capability, and overcoming financial exclusion and abuse.

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No one sector can create a more equitable, resilient, financially inclusive Australia acting alone. It is only by bringing together the private, government, education and the not-for-profit sectors that we can truly work towards holistic solutions.

Delia Rickard, Independent Chair Financial Inclusion Action Plan Advisory Group